Refund Policy
We strive for customer satisfaction and offer transparent refund policies for our ArmoScan vulnerability scanning services.
Last updated: December 2024
1. Subscription Types & Refund Terms
Our refund policy differs based on subscription type:
Monthly Subscriptions
No refunds available. You can cancel at any time, and you will not be charged for the next billing cycle. Your service remains active until the end of your current billing period.
Annual Subscriptions
14-day money-back guarantee. Full refund available if requested within 14 days of the initial subscription start date. After 14 days, no refunds are available.
2. Eligible Refund Scenarios
Refunds may be granted in the following circumstances:
- Annual Subscriptions: Full refund within 14 days of initial subscription
- Service Outages: Significant service disruptions lasting more than 48 hours
- Technical Issues: Critical bugs preventing normal service usage
- Billing Errors: Incorrect charges or duplicate transactions
3. Refund Process by Plan
Starter Plan
- • Monthly: Cancel anytime, no refunds
- • Annual: 14-day money-back guarantee
- • Processing time: 5-7 business days
Pro Plan
- • Monthly: Cancel anytime, no refunds
- • Annual: 14-day money-back guarantee
- • Processing time: 5-7 business days
Enterprise Plan
- • Custom refund terms available
- • Contact account manager
- • Flexible cancellation options
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- All monthly subscriptions (no refunds available)
- Annual subscription requests after the 14-day guarantee period
- Violation of our Terms of Service or Acceptable Use Policy
- Misuse of the service or unauthorized scanning activities
- Third-party service fees or integration costs
5. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at support@armologic.com
- Include your account details and reason for the refund request
- Provide any relevant screenshots or error messages
- Our team will review your request within 2 business days
- If approved, refunds are processed within 5-7 business days
6. Refund Processing
Important information about refund processing:
- Refunds are issued to the original payment method
- Processing time varies by payment provider (typically 5-10 business days)
- Bank processing fees may apply and are not covered by ArmoScan
- You will receive email confirmation when the refund is processed
7. Cancellation vs. Refund
Cancellation
Stops future billing but allows continued access until the end of the current billing period. Available for all subscription types.
Refund
Returns payment and immediately terminates service access. Only available for annual subscriptions within 14 days.
8. Service Credits
In some cases, we may offer service credits instead of cash refunds. Service credits:
- Can be applied to future subscription payments
- Do not expire as long as your account remains active
- Are non-transferable and cannot be converted to cash
- May be offered for minor service disruptions
9. Dispute Resolution
If you disagree with our refund decision, you can:
- Request escalation to our billing manager
- Provide additional documentation supporting your request
- Contact your credit card company or payment provider for a chargeback
10. Contact Information
For refund requests or questions about this policy:
- Email: billing@armologic.com
- Support: support@armologic.com
- Mail: Billing Department, Armologic Ltd., 86-90 Paul Street, London EC2A 4NE, United Kingdom
Still Have Questions?
Our billing team is here to help clarify our refund policy and assist with any payment-related questions or concerns you may have.